QUESTIONS & ANSWERS

WE GET THESE QUESTIONS ASKED ON A REGULAR BASIS.

Can the general public buy from us?
Yes they can.
 
Do you ship or courier orders inside South Africa?
Yes we do at an additional cost to you.
 
Do you ship or courier orders outside South Africa?
Yes we do at an additional cost to you.
 
Can I buy on account?
Yes you can with T&C's applicable.
 
What type of payment do you accept?
We accept all major credit and debit cards, cash and EFT payments. EFT payment have to clear into our account first before releasing the order.
 
Do you give discount?
Discount structures vary dependant on the item and method of payment.
 
If you do not have a part in stock, how long does it take to get it?
Lead times vary as all goods are sea freighted from the U.K. Please enquire for an estimated arrival of goods we are out of stock of.
 
Can you order a part that you don't normally keep?
Special order can be placed with a 60% deposit upfront. We will only add these to our existing sea freight orders, so delivery times will vary. Please enquire for a more precise delivery date.
 
Does your parts carry guarantees and what are the T&C's?
The Company will replace or credit the purchaser with the value of any defective goods of its manufacture if the Company is satisfied that such defects arose solely through faulty material or assembly workmanship, and such goods are returned carriage paid immediately upon discovery of the defect and, in any event, not later than six months from the date of despatch. The Company shall in no circumstances be liable for any consequential loss or damage.

The above clause excludes electrical and rubber items on which there is a three month guarantee on OEM items and no guarantee on replacement items.

The above clause also excludes various replacement clutches, viscous units, vacuum pumps, water pumps and bearings which do not carry a guarantee.
 
Do you have other branches?
We do not have other branches, but do have appointed distributors in a number of areas in South Africa.
 
How long does it take to compile a large order?
Large orders will be compiled within 1 working day of payment being received as long as we have stocks available.